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What should I do if I think my computer has a virus?

Virus Notification

Why did I receive a virus notification from emailMyName.com?
Do I get notified when emailMyName.com protects me from receiving email viruses?
Why did I receive a virus notification referencing a message I did not send but listing my email address as the sender?
How do I retrieve a blocked message?
How do I ensure that the messages I send do not contain viruses?
Can I opt-out from receiving virus notifications from emailMyName.com?
Where can I find more information about how emailMyName.com protects me from viruses?


Why did I receive a virus notification from emailMyName.com?

emailMyName.com is serious about safeguarding you from harmful computer viruses. In order to provide the best possible online experience emailMyName.com automatically scans all messages sent by users for harmful viruses.

If a virus-infected email is sent by a emailMyName.com member like yourself, our servers are set up to block the original message and send you a notification. The notification lists the following details:

  • The from address on the virus-infected message
  • The list of recipients the sender addressed the message to
  • The date and time when the message was sent
  • The subject line on the message
  • The name of the suspected virus

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Do I get notified when emailMyName.com protects me from receiving email viruses?

To safeguard you from harmful computer viruses, emailMyName.com performs a scan on all messages delivered to your inbox. emailMyName.com servers would automatically block email messages that contain a virus. To reduce excessive email in your inbox and provide for a better user experience, you will not receive a virus notification email when a virus-infected message intended for you is blocked.

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Why did I receive a virus notification referencing a message I did not send but listing my email address as the sender?

Some viruses send virus-infected emails using random email addresses or email addressed from address books of the computers they infect in the From or Return-Path field. This causes virus notifications to be sent to the forged From or Return-Path addresses.

Although this does not necessarily imply that your computer has been infected with a virus, we recommend that you thoroughly scan your computer for viruses after receiving a virus notification.

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How do I retrieve a blocked message?

For the safety of you and all emailMyName.com members, all messages that are blocked due to a suspected virus, are permanently deleted from the emailMyName.com email servers.

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How do I ensure that the messages I send do not contain viruses?

We strongly recommend that you install anti-virus software on your computer and update it regularly according to the manufacturers instructions. This will help you in safeguarding your system from virus infections.

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Can I opt-out from receiving virus notifications from emailMyName.com?

We currently do not provide this option. This feature has been setup to safeguard you from harmful computer viruses. We apologize if this is causing any inconvenience.

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Where can I find more information about how emailMyName.com protects me from viruses.

For any inquiries regarding the blocked message or viruses, please reply to the notification you received. For your convenience, a comprehensive list of our support options is available at www.emailmyname.com/support/support.html.

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