Why was my credit card declined?
If your credit card was declined when you tried to sign up for one of our pay services, please understand that this may be caused by several factors. For example, if the bank that issued your credit card is unreachable and unable to verify account information, no authorization of ANY transactions can take place until its systems are functioning properly again. This is to prevent any unauthorized use of your credit card, and is intended for your safety.
To resolve this issue, please do one of the following:
- Try using another credit card.
- Contact your credit card company to find out why the card was declined. The phone number of your credit card company is provided on your credit card statement and at the back of the credit card itself.
Please note that because your card was declined, you were not charged for the service.
If you have any questions about this, please do not hesitate to contact us, click here to submit a Personal Assistance Ticket to us and we will investigate the matter further.