Note: This page pertains to Mailbox limits and attachment policies. For information on how to use emailMyName, click here.
If you have a question about using a dedicated email program or emailMyName's POP and SMTP settings, click here.
Summary of Mailbox Limits
The term "mailbox" refers to the space (in MB) on emailMyName.com's mail servers assigned to your account. All mail accessible through your emailMyName.com account is stored on emailMyName.com's mail servers. Mail downloaded to your personal computer is removed from your emailMyName.com account and emailMyName.com's mail servers, thus freeing up storage space.
|1 GB (1024 megabytes)|
|Individual message size limit (sending):||25MB|
|Total size of attachments per email (sending):||25MB|
(included in maximum message size)
|Unopened mail limit:||5000 unopened messages|
emailMyName's mail and mailbox size limits
You have 1 GB (1024 megabytes) of storage for email, photos and file attachments.
emailMyName's attachment limits
You can send attachments up to 25 MB.
What happens when a member tries sending a message or an attachment to another member with a full mailbox?
emailMyName will not allow you to send a message or attachment to another member once their mailbox exceeds one of the limits listed above. Email that is sent to such a member will be 'bounced' or returned to the sender with a message explaining that the emailMyName member's mailbox is full.
The only way to retrieve bounced email is to have the sender resend the mail after full-mailbox user's mailbox becomes free again.
How does the emailMyName.com mailbox become too full?
- Too much unread email is left on the emailMyName.com server. A member's mailbox may have too much unread mail or may have exceeded the storage limit of 1 GB. To fix this, simply let your email program download all of your mail to your computer and you will be able to accept messages again. You may have large files or attachments in your box, so please be patient while it downloads. It may take a considerable amount of time to download a large file or attachment (e.g., a sound or video file). To avoid this problem, download your email regularly.
- A large email or attachment is taking up space. A mailbox can become too full if a emailMyName Member receives a large file or sends a large file to a friend and their friend's Internet Service Provider (ISP) does not accept the email because of its size. Some ISPs limit email to 1MB or less and will 'bounce' a large email back to you. Either of these scenarios will take up space in your account until you check your email successfully again.
- Saved copies of read email are being saved on the emailMyName.com server. You may have 'leave email on the server' set as a default in your email program. This setting overrides your deletion and still keeps a copy on the emailMyName.com server. Although you cannot see the email, it continues to occupy space that a new email could be using. Eventually, your 'unseen' email will fill your allotment of 1 GB and your mailbox will not accept any more mail. To check your settings, click here. Select your email program and follow the instructions in red at the top of the page.
What about my emailMyName account status?
Having a full mailbox does NOT prevent you from sending email; it only stops you from receiving any new email.
How do I free up my emailMyName mailbox?
If you check your email and the volume of email in your account drops below your mailbox's quota, new email will begin to accumulate in your account once again.
Should your mailbox reach its size limit due to large attachments, corrupt messages or just too much email, you can sign in to check your emailMyName mail on the Internet. Delete the mail that is causing the download problem, and you will be able to view and download the rest of your mail using your regular email program.
How do I verify that my mailbox is no longer full?
To verify that your mailbox is no longer full, send yourself a message. If you receive the message successfully, you are under the mailbox limit.
Facts and Figures
emailMyName email accounts are created to hold 1 GB (1024 megabytes) of storage. An email that contains a full page of text is about 5K, which leaves a lot of room for regular email. Pictures and sound files take up considerably more room. A few of these files can fill an email box quickly. emailMyName allows you to send attachments up to 25 MB.
If you attempt to send an email larger than the associated MB limit, it will fail. The email will not 'bounce,' because it is stopped before it is sent. Therefore, you do not have to worry about filling your email account with large, unsuccessfully sent emails. But remember, other ISPs may have limits less than emailMyName. They may bounce any large email files back to your account, filling it to the emailMyName limit very quickly. We recommend that you ask your friends what their ISP's limit is before sending them a large email.