My EmailFAQs
 




 Account Security

We take your account security as a Juno member very seriously. Please remember that Juno will never send you unsolicited email asking you for your password, social security number, mother's maiden name, or driver's license number.

You may update your credit card information at any time by visiting http://account.emailmyname.com.

You may also change your password by visiting http://www.emailmyname.com/support/ and selecting "Change Password" in the menu on the left side of the page.

Again, Juno will never send unsolicited email asking for any of this secure information. If you ever receive email requesting this type of information, please forward the message in question to security@support.mysite.com


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 Password Security

You are responsible for the security of your password. Secure passwords:

  • are at least three characters long.
  • contain letters and non-letter characters (such as numbers).
  • cannot be found in whole or in part, either forwards or backwards, in any dictionary of words or names in any language.

This does not mean that you cannot choose an ordinary English word or name as your password, but the more familiar and easy-to-guess your password is, the more likely it is that someone will guess it and use it to break into your account. For maximum security, you should select a password that is easy for you to remember but impossible for anyone else to guess.

You should never give your password to anyone you don't already know and trust under any circumstances. No Juno employee will ever ask you for your password online. If you receive a password request from someone posing as a Juno employee, do not respond; instead, forward the message, with its full headers, to abuse@support.mysite.com.

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 What to do if you Receive Unwanted Email

Juno is committed to protecting its members against unwelcome email. To report email abuse, please forward a copy of the offending message you received, with its full headers, to the postmaster of the domain from which the message originated. If you are unable to identify the originating domain, or if the message appears to have come from Juno, please forward the message and headers to abuse@support.mysite.com. This information will enable us to investigate your complaint and take action as appropriate.

If you receive a chain letter, pyramid scheme, threat, mail bomb or unsolicited commercial advertisement by email, DO NOT RESPOND to the sender. Responding to bulk email can result in your name being added to more spam mailing lists.

Pyramid schemes and fraudulent commercial solicitations are illegal under both state and federal law. If you receive email soliciting you to participate in a pyramid scheme or a fraudulent advertisement via email, please forward a copy of the message, with its full headers, to the domain from which the message originated and to the Federal Trade Commission at uce@ftc.gov.

If you receive an unsolicited personal message that appears to be intended for someone else, you may wish to inform the sender that they have misaddressed their mail and that you do not wish to be contacted again. If you continue to receive messages from this sender, please forward a copy of each unwanted message, with full headers, to abuse@support.mysite.com.

If you receive a serious personal threat, immediately forward a copy of the message, with full headers, to abuse@support.mysite.com with the word 'threat' in the subject line. Please note that we cannot take action against an account unless we have full headers.

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 How to Avoid Common Internet Schemes

Never respond to spam. When you receive email from an unknown source and suspect it to be spam, avoid clicking on the unsubscribe links, replying to the spam, replying to an address in the spam message, or visiting any link contained within the email. These actions confirm the validity of your email address and may result in more spam.

Never respond to 'get-rich-quick' schemes. Unfortunately, illegal scams can find their way onto the Internet and into your email Inbox. Don't be fooled by promises of high returns for little work: participating in a 'Make Money Fast' program is almost sure to lose you money, and is against the law.

Beware of Phishing Scams. Please be aware of Internet scams known as "phishing" that use emails, pop-ups or other methods to trick you into revealing credit card, passwords, social security numbers and other personal information to individuals who intend to use them for fraudulent purposes.

Communications sent in these phishing scams are sent to appear to look as if they come from reputable companies. The messages often instruct you to verify or update your account information by requesting you to reply to their email or message with your updated information, or by providing you with a link to a website where you may enter your information. Please remember that some of these messages and sites will appear to look as if they are being sent from a legitimate source - so if you have any question, please contact the company named in the email directly.

The Federal Trade Commission has issued a warning about these identity theft scams. They suggest the following:

  • If you get an email that warns you, with little or no notice, that an account of yours will be shut down unless you reconfirm your billing information, do not reply or click on the link in the email. Instead, contact the company cited in the email using a telephone number or Web site address you know to be genuine.

  • Avoid emailing personal and financial information.

  • Review credit card and bank account statements as soon as you receive them to determine whether there are any unauthorized charges. If there is unauthorized activity, contact your credit card company immediately to determine what action you should take.

For more information on how to avoid email scams, please visitthe Federal Trade Commission's website at http://www.ftc.gov/bcp/conline/pubs/alerts/phishingalrt.htm.


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 Unauthorized Use of Your Account

If you believe that someone has gained access to your password and to your account without your permission, change your password immediately. If you downloaded a virus which surreptitiously sent your password from your account to a recipient at a Juno address, send a copy of the message that was sent from your account, or the executable file which you downloaded, to abuse@support.mysite.com. Occasionally, spammers forge innocent account addresses into the 'Reply-to' field of an unsolicited commercial email. If a spam message for which you are not responsible is "returned" to you because your email address forged into the spam, please forward one copy of the bounce message, with a brief explanation of your situation, to abuse@support.mysite.com. Please know that the fact that your account name was selected does not suggest that the sender has any personal knowledge of you or the existence of your account; in most cases of this sort, the forged account name is selected at random. If you suspect that someone has gained access to your account, please notify us immediately by sending a brief description of the situation to abuse@support.mysite.com.


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